A New Harmony of System Management in Symphony Cloud
We're thrilled to announce the launch of our new System Management in Symphony Cloud at the end of June. It is designed to offer a clearer overview, greater transparency, enhanced security, and a refined user experience on our Intercom Cloud platform.
The new System Management includes a user-friendly dashboard and a well-organized menu tailored to each customer’s administrative structure. It provides improved control options for better traceability, making it easier to manage your individual Intercom system, regardless of its size.
The platform now allows you to map your site structure effortlessly with new structural elements such as company, project, and site. If you want to experience the new System Management even before the official launch, watch this video and see how the elements add up to create a harmony:
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The Company Dashboard serves as a central hub for managing your Intercom system, offering all necessary information at one glance. The refined User Management now enables precise control over access levels with roles like owner, admin, and viewer, enhancing task delegation and data security. Easy Device Monitoring simplifies troubleshooting by providing immediate insights into device status and update requirements. Furthermore, integrators can efficiently oversee all customer projects, aiding in managing the sales network, without having access to the systems. This ensures data privacy, and access still can be easily granted for support purposes.
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