Connecting the World
Efficiency, security and communication are essential for airports to run smoothly. Without these, costs can skyrocket due to delays, security breaches and lost luggage. Passengers must feel safe and informed, and security personnel must be able to manage daily operations and extreme situations.
- Informing
Crystal Clear Announcements
Intercom stations and loudspeakers provide clear public announcements in waiting areas, lifts, and turnstiles, making it easy and convenient for people to stay informed and to direct passenger flows.
- Assisting
At the touch of a button
Intercom modules integrated into terminals and devices (like check-in terminals) as well as software-based Intercom stations for existing multimedia info terminals offer passengers instant assistance. Especially people with disabilities might require special services. By simply pressing one button, all passengers can quickly get the help they need.
- Warning
Helpful in all circumstances
A silent alarm for critical areas like passport control as well as automatic warning and reassurance messages are crucial to deescalate critical situations. Additionally, control desks speed up the response time in emergency situations while radio communication, Intercom and telephone will then coordinate rescue services - all from the same central control desk.
- Connecting
Operational Communication
Communication via Intercom allows workers to communicate despite adverse environmental conditions and ensures that the logistics operation is running smoothly. All while ensuring perfect speech intelligibility – because every word counts.
- Applications for Airports
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Information Terminals and Emergency Call Stations
Vandal-proof and DDA/ADA compliant Intercom stations for waiting areas, passenger airlocks, and lifts, either wall-mounted or integrated into columns or check-in machines.
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Lift Emergency Calls
Security at all levels: The safety of passengers in the lift cars and of technicians in the lift shafts and in the machine room is of paramount importance. It even increased by the European EN 81 series of standards.
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Call Management
Control Desk systems by Commend provide a continuous system-wide overview to support instant reaction in case of an emergency.
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Public Address and Informational Announcements
IP Loudspeakers and IP amplifiers for terminals, shuttle buses, or parking facilities that can reach all terminals or can be zone-bound.
Airport Parking
Intercom modules in barriers as well as register or ticket machines.
Solutions for Control Desks
Audio-Video-Data: The location of the calling terminal, including an optional video feed, is displayed on-screen
Customer Services and Call Management Automation
Ivy, the world's first conversational AI-based Intercom voice assistant can increase customer service
Radio over IP
Pilots can report required information ahead to the service centre at the destination airport to reduce processing and turnaround times upon arrival
Airline Service Centers
Fast and efficient inflight coordination of workflow processes.
Counter Intercom
Facilitate clear and efficient communication between airport staff and passengers at service counters
Features & Benefits
System Availability
High Availability through End-to-End self-monitoring to prevent outtimes.
Networking of Sites
Intercom networking allows for remote control, including call management via a central control station.
Unified Communication Platform
Integration of mobile radio communication systems with simultaneous scanning of up to 8 channels, display of caller identity, and status message transfer.
Speech Intelligibility
Superior speech intelligibility regardless of background noise.
Inclusion
Providing accessibility and communication for people with disabilities or language barriers.
Cyber Secure Connections
Multi-level cyber security to protect and secure customer data in times of increasingly sophisticated cyber threats. More information about Cyber Security.
Interfaces and Integrations
Interfaces to third-party systems, such as video surveillance or building management system.
Better Passenger Experience
Intercom terminals provide a quick and efficient way to communicate important information and ask for assistance.
