The fastest hotline for e-charging stations

Ensuring customer satisfaction with high-speed customer service connections

E-mobility is set to shift into high gear, especially in urban environments. As the distance range of e-vehicles is growing, they are gaining in popularity, with operators already gearing up their efforts to build an area-wide network of e-charging stations. Efficient round-the-clock customer service and troubleshooting assistance is essential to keep things going smoothly at an e-charging station.

Commend helps to provide fast, instant and straightforward customer assistance by means of compact Intercom terminals or build-in modules for charging stations in combination powerful management software for customer support desks. They are designed specifically to help keep the charging voltage up and stress levels down.

Instant Assistance and Help

For the benefit of customers...

Charging won’t start? Customer card doesn’t work? There’s an easy solution: contact Customer Service within seconds, using an easy-to-operate Commend Intercom terminal next to the charging column (or built into it). Offering high-level service quality like that helps to keep customers happy even in case of a problem:

Fast call centre connections – faster than by telephone
Crystal clear audio quality, even with traffic noise in the background, thanks to special functions such as IVC (Intelligent Volume Control)
Natural hands-free conversation experience via Open Duplex, at distances up to 7 m from the Intercom station: very handy, e.g. for following hands-on instructions given by customer service staff
Instant emergency call at the push of a button or a simple tap gesture: provides extra safety and reassurance around the clock; calls can be connected to security staff or directly to the police.

...and additional benefits for operators

Problems at the e-charging point cause downtimes and may disrupt the flow of business. Technical hickups require fast, competent assistance to be fixed as quickly as possible. Having to call a hotline number by phone is often considered a hassle. In case of a problem customers tend to seek assistance in a nearby shop or business, causing unnecessary disruptions. Commend solutions enable help on a completely different level, providing

fast troubleshooting via direct communication connections to competent customer help staff
automatic identification of caller location at the control desk facilitates the troubleshooting process
optimised call response workflows with convenient call management, call prioritisation and transparent reporting – designed specifically to enable efficient call processing and workload relief, as well as targeted resource planning
permanent connection monitoring and functional self-tests that help to keep maintenance and operating costs down

... and straightforward for manufacturers

Various and flexible integration options
Modular components or Intercom stations
Inputs and outputs, API and interfaces for seamless interaction with charging columns
System with focus on Cyber Security

Intercom stations and communication columns

System column

This versatile column model can be equipped with vandal-resistant Commend audio/video Intercom stations.

Intercom modules for integration

Most vehicular entrance and exit gates, pay-on-foot machines and ticket vending machines in modern car parks rely on the same trusted customer service worker: Commend communication technology
The proven audio/video Intercom modules integrate seamlessly into e-charging stations and are optimised for easy, intuitive user interaction.

Designable columns

Thanks to its modular design, the Communication Pillar can be customised with respect to its components and functions to suit individual requirements. This allows operators to keep up with the changing demands of Smart City environments.
Custom designs and colour options let the pillars blend in seamlessly with the operator’s branding environment.

Intercom stations for wall mounting

Simple and cost-effective way to bring customer service on site
Already in use at numerous classic self-service petrol stations

Cyber Security

Physical security - Network security - Data security - Failover security // Learn more about Privacy and Security by Design

Dynamic call management

Individual call routing, no waiting time for callers and support for operators for fast call handling

Lend your e-charging stations a helpful voice!

Your local Commend Partner will be happy to provide non-binding advice and further information on solutions to suit your individual requirements. They will also arrange for a personal live demonstration on request.

Contact

Smart City Applications