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Control Desk Management and Multi-Site Networking
For a perfect overview and control
Commend Control Desk systems provide a full overview of the entire system, enabling staff to take quick action in emergency situations. Even complex Intercom networks or video and control functions can be put at the operator’s fingertips easily and reliably, thanks to the highly user-friendly GUI.
Key benefits
- Easy-to-use operating concept ensures a clear overview of all hardware and software components at the Control Desk. This allows full concentration on the caller (visitors, people need help, staff, ...).
- User-friendly control functions for managing all information sources converging at the Control Desk, i. e., audio, video and data.
- Seamless logging and audio/video recording help to improve service quality at the Control Desk and make tracing individual communication events a breeze.
- Calls can be forwarded automatically to other Control Desks, Intercom stations (stationary/mobile) or land-line telephones. This way, staff can be reached even when they are not at the Control Desk.
- Automatic call distribution to multiple Control Desks at peak times, including call prioritisation (e. g., emergency calls)
Software Solutions for Control Desks
What has happened? Where did it happen? When did it happen? What needs to be done to be of maximum help to the caller? Commend software Studio provides vital details like these in a clean, well-structured way. It does so by providing an interactive visualisation of all Control Desk functions.
Studio
ComREPORT
ComREPORT logs all system events and stores the details in a database. Users can monitor, filter, and analyze system events and transaction data in real-time, whether at their desk or on the go with the WebClient. Statistical analyses, like call count and operator performance figures, can be exported to PDF files for immediate/automatic pre-scheduled emailing.
ComREC
ComREC is a recording software for conversations, useful for analysis, improvement strategies, situation reconstruction, and evidence collection.
ComVIDEO
ComVIDEO integrates live Video-over-IP sources (Axis, Bosch, Mobotix, etc.) into the security and communication system. Video feeds are displayed on-screen in a structured grid for easy viewing, with automatic display of the corresponding feed when a call is received.
ComSCHEDULE
ComSCHEDULE schedules Intercom-system functions and pre-programs process sequences. It controls ComWIN data points and performs actions in the form of workflow procedures, such as forwarding Control Desk calls or managing timed announcements. Individual solutions are possible, such as testing lift emergency call stations at specific times.
Find out more about the endless possiblilites in our Interfaces and Integration Zone
ComWIN
ComWIN simplifies complex Intercom systems into clean visualizations with easy event marking on floor plans and relevant maps. It helps operators focus on critical events by automatically switching displays and allows configuring priority levels.
Webclient
The Symphony Web Client eliminates the need to install device software locally. Regardless of the operating system you are using, it lets you access all data easily and at lightning speed via your browser. This way, you can answer calls without delay, forward them as necessary, add live video connections to audio calls, and even control third-party equipment such as door actuators, barrier gates, etc.
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Hardware Systems for Control Desks
In certain application environments hardware-only Intercom stations are often the most suitable choice. They come in a variety of sizes, from handy desktop terminals to scalable modular control desks. Operated with or without visualisation or security software, they offer the speed and convenience of instant push-button or (in some models) touch-based interaction.
