Hospitals and Clinics

In the medical sector, seconds can be decisive, especially in emergencies, high-risk treatments, nurseries, and operating rooms. Commend's security and communication solutions for medical environments meets the strictest directives and regulations within this sector. It provides direct multi-site communication across facility complexes, including laboratories, blood banks, hospital pharmacies, wards, and quarantine areas. Our technologies also support all necessary functions for efficient door access control, such as maternity wards, birthing centers, and nurseries. Personal safety and public assistance requirements are satisfied by intercom stations for elevators and public address, as well as solutions for parking areas. Intercoms provide instant access to assistance in case of challenges at parking payment machines and vehicle barriers.

APPLICATIONS AND KEY BENEFITS

Protection for patients and staff

Access to sensitive areas is restricted to only authorized personnel.
Door calls can be answered quickly and easily via local control centers, such as nurses’ stations, to help ensure smooth workflows.
Instant connections to security desks and support of optional silent alarms.

One system for communication and public address

Hospital communication integrated with light signal systems.
Addition of radio communication functionalities in security command centers and emergency rooms.
Public address support for general information, announcements, pages, and warnings and alert messages.

Acoustic patient monitoring

ROOM SURVEILLANCE

Acoustic room surveillance by Commend makes it easy to keep a variety of rooms under reliable observation. The sound volume level and integration times for triggering automatic calls can be set for each individual room from a central interface. Integrated audio replays to determine the reason for the alarm.

ACOUSTIC ROOM MONITORING

Acoustic room monitoring allows staff to listen proactively and simultaneously in several rooms. The rooms can be selected conveniently on the control desk terminal. If staff are present in monitored rooms, this is indicated at the terminal. Acoustic monitoring can easily be deactivated temporarily by entering a code at the room's terminal.

CYCLIC ACOUSTIC MONITORING (AUDIO SCANNING)

This function enables the monitoring of specific rooms acoustically through intercom terminals. At the control desk, staff can select individual terminals for monitoring. Audio scanning will be interrupted automatically whenever the desk receives a call from any room. Once the call is finished, the scanning sequence will resume automatically.

One unified platform

Multi-functional Commend control desks make responding to emergency situations quick and easy.
Enhance visitor, patient, and staff experiences with efficient solutions that streamline workflow and safety.
Deploy reliable and secure communication platforms to help increase efficiency within security, operational, clinical, and operating room communications.

Virtual Care

Commend continues to be at the forefront of addressing staffing shortages in healthcare through its innovative virtual care solutions. Our comprehensive suite of services includes video tele-sitting, behavioral health observation, tele-rounding, tele-health, EICU observation, and staff safety monitoring. By leveraging these cutting-edge technologies, healthcare providers can overcome staffing challenges while ensuring high-quality patient care.

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Solutions for hospitals and clinics
Superior Speech Intelligibility

Extra high-volume capacity – Active background noise suppression – Intelligent Volume Control (IVC) – 16 kHz eHD Voice speech quality

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INTERCOM STATIONS FOR MEDICAL ENVIRONMENTS AND CLEAN ROOMS
Operating rooms, intensive care wards, and treatment rooms
- Conforms to EN 60601-1 (2nd Edition)
- Closed-sealed membrane surface
- Special anti-bacterial membrane
- Hands-free talking in crystal clear audio quality
- Resistant against detergents and disinfectants
- In-house communication for hygienically sensitive areas
VIDEO INTERCOM STATIONS
Staying in close contact with patients from a distance

Our id5 Intercom Stations with touch screen are a proven recipe for maintaining personal contact with patients in sound and vision. Seeing the person, one is talking to conveys a much better sense of closeness than a common microphone/loudspeaker solution would.

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COUNTER INTERCOM
Communication through protective structures at patient windows or information desks

Barriers such as plexiglass reception windows etc. must enable clear communication and full speech intelligibility. This is where Commend’s pragmatic, cost-efficient solutions come into their own. With carefully selected components and proven leading technology they offer the necessary level of safety to stay in contact where physical contact must be avoided.

Solution in detail
ACCESS CONTROL FOR DOORS AND SECURITY SENSITIVE AREAS (E. G., INTENSIVE CARE OR NEONATAL WARDS)
- Secured access to buildings, including video surveillance for points of entrance; calls not answered at the reception desk can be forwarded automatically to mobile devices.
- Add-in modules for vehicular entry/exit gates.
- DDA/ADA compliant Intercom stations enabling barrier-free access for people with mobility, visual or hearing impairments.
- Optional integration of access readers and access control systems
- Perfect acoustic intelligibility, even against loud background noise.
EASY CONTROL DESK MANAGEMENT
From the nurses' room to a central control station
Reliable communication connections between nurses’ stations, wards and central Control Desks. A central workstation provides a full system overview for receptionists and nursing staff so they can respond instantly in an emergency.
- Receiving Emergency- and Info calls
- Announcements and Alerting
- Reporting, Scheduling, Call Statistics
- Voice recording
- Connections with Building
WASHABLE STATIONS
Direct communication with emergency services
- The solution for industry and clean rooms
- High volume, prerecorded audio, and configurable background noise are just a few features available for any emergency
- The special foil on the front panel has a dirt-repellent effect and can be cleaned quickly and easily using regular cleaning agents and disinfectants.
- Large foil-type buttons make operation with protective gloves easy
CONTACTLESS ACCESS COMMUNICATION

Access, especially to intensive care, quarantine or maternity wards, is only permitted to authorized persons. Via the CleanSwitch in combination with Intercom stations or loudspeakers, a call is set up contactless and automatically by means of a wave gesture.
AUDIO MONITORING
Commend Audio Monitoring allows for sustained acoustic monitoring of patients and rooms, offering nursing staff an easy-to-use, uniform control platform that helps them to make patient care even more caring - and more efficient.
- Permanent sound volume monitoring on Intercom terminals.
- Any sound exceeding the pre-set volume threshold level will trigger an automatic call to the Control Desk.
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RECEPTION
- Intercom Station models for reception areas, for answering door calls, paging persons in the building, etc.
- Automatic call forwarding (Intercom station / mobile radio / land-line telephone) if reception desk is temporarily unattended.
- Intercom Client app for (internal/external) mobile phone and tablet devices allows for location-independent use of communication and control functions.
PUBLIC ADDRESS VIA IP CONNECTIONS
- IP Amplifiers and IP Loudspeakers (projector, horn loudspeaker, ceiling speakers), ready for plug-in network connection
- Voice announcements for public transport boarding points and waiting areas
- Playback of pre-recorded voice messages for information, warning and evacuation purposes (addressable to individual boarding points or across all connected sites)
- Activation of media players for background music or radio feeds
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INTEGRATION OF MOBILE RADIO COMMUNICATION SYSTEMS
Direct communication with emergency services
- IP Amplifiers and IP Loudspeakers (projector, horn loudspeaker, ceiling speakers), ready for plug-in network connection
- Voice announcements for public transport boarding points and waiting areas
- Playback of pre-recorded voice messages for information, warning, and evacuation purposes (addressable to individual boarding points or across all connected sites)
- Activation of media players for background music or radio feeds
IP via SIP protocol 2-WIRE, 4-WIRE
SOFTWARE SOLUTIONS FOR HOSPITAL CONTROL DESKS
Audio – Video – Data
- Indication of the calling terminal’s location, and optional automatic display of a video/CCTV connection
- Event logging
- Audio and/or video recording
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ELEVATORS EMERGENCY CALLS

The Intercom panel in the elevator performs constant self-monitoring and testing routines. It is therefore maintenance-free in compliance with EN 81.
Integrated System
- Interfaces to third-party systems, such as video surveillance or building management systems
- Integration of telephone-lines and VoIP systems (SIP/IAX)
- Active monitoring of input signals for various purposes, such as smoke alarms, motion detectors, door intrusion detectors
- Control of output signals – e. g. for Doors
Our Integrated Partners
PERMANENT AVAILABILITY THROUGH SYSTEM SELF-MONITORING
Every call guaranteed to get through – 24/7
- Intercom Stations come equipped with automated functionality self-monitoring (loudspeaker/microphone self-monitoring)
- Connection monitoring
- Redundant server fail-safety and dynamic call forwarding
- Saves costs by eliminating the need for manual function testing
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