Commend Service Level Agreements (SLA)

The Commend Service Level Agreements (SLAs) have been designed to provide ongoing support to our dealers, keeping our customers’ systems up to date and responding to ongoing requirements. To better meet our customers’ project requirements, we offer varying levels of SLA. We offer SMA Upgrade Support which can be easily included in any project. Our Standard SLA expedites Technical Support response time and greatly expands Commend project involvement. We also offer premium Advanced SLA service which grants top-of-queue support year round.

New features provide additional functionality for both end users and dealers maintaining projects. When up to date, you will have access to all new features as soon as they are released. This includes the latest security enhancements, keeping you up to date and current from a network security perspective. This means expansion of functionality with minimum cost impact.

Increase efficiency and reduce costs on your programing and configuration time while reducing risks in decision making during installation. Commend’s technical expertise is here to provide a fully programmed and staged system based on your customers’ requirements. Customers will receive a fully operating core system that is fully configured with staging that will have specifically labeled devices. Full backup of all CCT files are kept on our secure servers for future expansions and changes. Full configuration video with a full set of product manuals provided to the installer upon delivery. Commend’s CPS certification of functionality file provided.

Commend provides the benefits of a long term partnership with our customers by offering a supplementary program to the SMA that discounts upgrades to the latest server technology. Our intercom devices and servers are built to last, but we are also constantly improving. We now offer easy, cost-effective ways to upgrade your existing Commend solution to our newest and most powerful offerings.

The Commend Academy provides dealers and end users with up to date and concise technical training on the whole Commend intercom and server range. With Commend’s new E-learning platform Polygon, an annual subscription allows technicians to get certified in CCT, IoIP and SIP programming via our interactive education platform. Technicians now have the ability to continuously update their knowledge along with our product improvements. Registration for Polygon is $700 per technician for a two year subscription, which can be renewed for an additional two years for $350.

Other training sessions held via webinar are scheduled throughout the year. The training schedule is available online. On demand and project-based trainings are also available by request. Please contact your Commend Regional Sales Manager for details.