质量管理
客户满意度︰质量背后的驱动力
在广泛的基础上满足客户需求是推动我们在Commend国际的所有努力的核心动机。
这一切都从发现和定义我们的客户的需求开始。为了能够满足这些需求，我们的目标是创造一个工作环境，激励所有员工确保并不断提高我们的产品质量和我们客户需求的解决方案。这些客户需求定义了我们自己公司的标准，它们也是作为我们选择供应商的标准。
我们的新产品的质量标准设计为匹配或超过市场上最好的解决方案。
持续改善工作环境，以及积极的企业文化和对潜在改进的自然开放，是Commend International的可持续质量的坚实基础。
ISO 9001: 2015
Commend国际– 通过 BVQI 认证
If there’s one motto to describe our approach to quality it’s that at Commend we like to put quality first – and make it last.
Superior product quality is no coincidence. That’s why we invest a lot of quality ingredients in it to begin with. Things like high-quality standards in managing workflows, careful selection of high-end materials, suppliers and production equipment, and a high level of professional expertise and training.
As for the “make it last” part, one essential ingredient is our Evergreen Technology approach for long-term backward compatibility. The other one is our passion and dedication to surprising our customers with ever-new levels of quality for their benefit.
Achieving a high level of quality is one thing. Being able to maintain and raise that level is what really counts.
As customer demands grow, so does the need to meet them at their expected level. In meeting these demands, we make sure that no aspect is neglected or left to stagnate within our quality management framework. Managing quality is a holistic job that covers every process. That’s why our quality management engines keep running througout all our processes and workflows – always ready to improve and shift into higher gear. To help staff keep up with quality-focussed changes and improvements, we keep our Quality Management Manual alive and updated from time to time to reflect latest changes
Quality Management is responsible for sustaining and improving required processes and methods throughout the company. This includes reporting on the performance of our systems, as well as promoting customer awareness among Commend International employees worldwide.
In addition, Quality Management represents the interests of in-house customers and suppliers.
An essential element in the control of the continuous improvement process are our quality goals, which are reviewed, negotiated within the departments and defined on an annual basis. In its efforts to implement and further develop these goals in the long run, Quality Management is actively supported by the executive management and put into daily practice by all members of the Commend International team.
Quality First
Sustainability Focus
We are actively committed to preserving our natural environment for future generations by integrating environmentally compatible business practices wherever possible. This includes measures such as:
- Waste minimisation: Our processes are designed specifically to combine a minimum of waste with a maximum of recycling potential.
- Reduced emissions: We leverage innovative technologies to ensure a sustained reduction of our carbon footprint.
- Efficient use of resources: At Commend, we make sure that resources are used responsibly and efficiently to prevent wastefulness.
We are passionate about sensitising our staff as well as our partners to the need for environmentally responsible behaviour. This way, we keep fostering a culture of sustainability.
The climate’s changing – and so are we, to help master the resulting challenges.
Our name says it all: Commend International is an internationally active organisation. But this does not mean that we can’t adjust and contribute our share to the reduction of CO2 emissions. To hit the spot, we have been stepping up our share of energy-efficient technologies in combination with a predominant share of renewables in our energy mix. To bring down our ecological impact and footprint even further, we keep a watchful eye on the sustainability of our resources. With longevity as a hallmark characteristic of our products, we also aim to preserve nature and its resources for many generations to come.
Got any suggestions or questions about our environmental or sustainability initiatives? Write to us at eco-trust@commend.com, we look forward to hearing from you.
