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Technical Support

Always there, whenever you need us

  • Constant availability is essential in security and communication systems. You can rely on us being there whenever you need assistance.
  • Our technical team is standing by to provide telephonic support quickly and reliably.

 

Technical Support Turnaround time is between 4-8 hours for Commend Certified Technicians. With an SLA agreement, Certified Technicians will receive a 2 hour response time.

 

If you would like to schedule support ahead of time, please use our new platform.

Schedule Before You Go

Renew your Commend Certification

Certifications are only valid for a period of 2 years

Commend has a course on our eLearning platform Polygon to fast track recertification for techs. For details, please contact training@commendusa.com. For first-time certification, please register for our webinar classes.

Visit Training Area

+1-201-529-2425

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Remote Help

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cLibrary

Software and Documentation

RMA

Warranty, Repair Information and RMA Request Form

Technical Support

Technical information
Configuration file (CCT)
Please attach the configuration files (.cct) of your system as packed ZIP-file. This will help us to respond much faster.
Personal information
Whenever you contact us, the details you provide will be stored on our servers for six months to enable us to process your query as well as possible follow-up questions. We will not forward these data without your consent. For further information see our Data Protection Policy.

Always there, wherever you are

Thanks to our worldwide network of subsidiaries and partners, you can count on our sales representatives and technicians to be available whenever and wherever you need them.