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Warranty and Repair Info

Your warranty period extends for three years from the ship date

We stand behind our products being made in a defect-free way.

  • 5 year warranty for purchases made after May 6, 2024.
  • 3 year warranty for purchases made between May 6, 2022 through May 6, 2024.
  • 2 year warranty for all purchases made prior to May 6, 2022. 

Examples of damage not covered

  • Installation Errors
  • Weather Damage due to Improper Weather-Proofing
  • Out-of-Warranty Period Items
  • Unauthorized Local Repair

If you feel that your product is still under warranty please fill out the form below.

Upon approval an RMA number will be sent to the email address provided. Repaired or replaced items will be returned to the sender's address (unless an alternate address is supplied). Commend will only cover UPS Ground return shipping charges on all warrantied items. If faster shipping is needed please supply your shipping account information and desired method of shipping.

For Advanced Replacements send a Purchase Order for the original part as if purchasing a new products.  You must state "Advanced Replacement" and mention the associated RMA number on the PO. This PO will be under NET 30 terms. Once the original unit has been received and evaluated credit will be given back for the advanced replacement PO.

All RMA approval numbers are good for two-weeks from the date of issuance. RMAs received after two weeks of issuance will be processed or denied based on our discretion. You may request another RMA number by filling out this RMA form again.

Repair

There is a 90 day warranty on all repairs. Please consult with tech support for your options. They can provide you with the cost of the material and the hourly rate. Examples of unrepairable parts
  • Servers Subscriber cards
  • Circuit boards
  • EE desktop stations

Returns

Material for credit will be accepted up to 90 days from the ship date and can be subjected up to a 25% restocking fee. All returns must be in like new condition; this includes the original white cardboard packaging. Returns not in like new condition will be based solely on Commend's discretion, and we reserve the right to refuse any unqualified returns.

Technical Support

Please contact tech support to troubleshoot the problem prior to requesting an RMA

RMA Request Form